At GadJet, we do our best to ensure every product meets high standards, but sometimes things can go wrong – and we’re here to help.

As part of the replacement process, you will need to provide a photo/copy of your purchase receipt (if you have not registered the warranty) and a photo/video demonstrating the issue with the product.

Our support team will review your request and get back to you within 24 – 48 working hours.

Defective Product Claim Form

Product Type

Product Model / SKU

Batch Number

Date of Purchase

Place of Purchase

When did the issue start?

Describe the issue

If your product is out of stock, you can choose to have GadJet send out a similar replacement product. Similar products may include different colors, longer lengths, or different materials.

I would like the exact product I have as the replacement. I would like an available similar replacement product sent out. Similar products may include different colors, longer lengths, or different materials.

Have you registered the warranty?

Yes No

Upload an image of your receipt / proof of payment

Please upload a clear photo or short video demonstrating the issue. For example, a photo of a damaged product or a video showing that a product is not charging.

Upload photo / video demonstrating the fault

First Name

Last Name

Contact Number

Address Line 1

Address Line 2

Town / City

County (optional)

Postcode

Country

Before submitting your Warranty Replacement request, please look over the information you have entered and confirm the following:

Once your claim is reviewed, our team will assess the information provided to confirm the fault. If a fault is verified, a replacement will be arranged at no cost. If the issue is due to normal wear and tear or accidental damage, a replacement will not be provided. The need to return the product will depend on the specific case and details supplied.

I confirm that the information provided is accurate

Shopping Cart

Defective Product Claim Form

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