Frequently
Asked Questions
Ordering
We accept all major credit cards and PayPal.
Card payments are securely processed with encryption through Woocommerce Payments.
No, card payments are securely processed via Woocommerce Payments or PayPal. We do not store or have access to any card details.
Yes, you can click here to purchase a digital gift card.
Sure! You can cancel or change your order if your order has not been dispatched yet.
We won’t be able to make any changes or cancel your order after your order has been dispatched.
Yes! We have monthly promotions and special deals. To enjoy the best deals, please subscribe to our monthly newsletter.
Yes, our products can be found in thousands of forecourts and convenience stores nationwaide.
No, it is not possible to use multiple vouchers in combination with each other.
If you would like to verify whether a product is specifically compatible with your phone model, please contact us for confirmation.
Shipping & Delivery
Yes! All orders above just £10 enjoy free UK delivery. Orders below £10 have a low shipping fee of just £3.
We aim to ship all orders within one working day. If you place an order before 12pm, we will dispatch it on the same day (Monday to Friday).
Standard orders will be shipped via Royal Mail 1st Class postage with up to 2 days delivery.
Orders above £25 will be shipped via Parcelforce using 24-hour delivery.
Your order will be shipped via Royal Mail 1st Class postage.
Orders above £25 will be shipped via Parcelforce using 24-hour delivery.
If your order qualifies for tracking, you will receive a tracking number with the order dispatch confirmation email.
Yes, you can add delivery instructions to your order during checkout, and we will attach them to the parcel. However, we cannot guarantee that the delivery driver will follow the instructions.
Please contact our customer service team as soon as possible with your order number and details about the issue. We’ll do our best to resolve the issue quickly.
Refunds & Returns
If you would like a refund by returning an item purchased in a store, you need to return it to the store you purchased it from together with the receipt.
Alternatively, you can get in touch with our customer service team for a replacement.
Please contact our customer service team to initiate a return. You will need to provide your order number, the reason for the return, and any additional information that may be required.
If you received a defective or damaged product, please contact our customer service team immediately. We will either replace the product or issue a refund depending on the circumstances.
If you received the wrong product, please contact our customer service team immediately. We will arrange for a return and either replace the product or issue a refund depending on the circumstances.
We will issue the refund to your original payment method. The refund will be processed within 3-5 business days after we receive the returned product.
Yes, you can return a product if you changed your mind or ordered the wrong item. However, you will be responsible for the shipping costs associated with the return, and the product must be in its original condition with all the accessories and packaging.
If you have more questions about refunds and returns, please contact our customer service team. We are always happy to help and answer any questions you may have.
Warranty
GadJet products are elligible for a lifetime warranty by registering your product here.
Our lifetime warranty covers any manufacturing defects for the lifetime of the product.
Our lifetime warranty does not cover damage caused by misuse, abuse, or accidents. It also does not cover cosmetic damage or normal wear and tear.
Please visit the Register Your Warranty page.
To make a warranty claim, please contact our customer service team. Please provide your order number, the product name, and a description of the issue you are experiencing.
If your product is no longer available for replacement, we will provide you with a product of equal or greater value.
Product Help
Yes, please contact our customer service team and we will confirm whether one of our products will work with your device.
Yes, please get in touch with our customer service team and we will assist you with using our product.
Yes, please get in touch with our customer service team.
Other
Yes! Please have a look at our Retailers page for more information. Our products are very popular with retailers.
We are on a journey to plastic-freedom and are aiming to make our GadJet packages plastic-free.