1. Lifetime Warranty Coverage
1.1 GadJet products are covered by a lifetime warranty against manufacturing defects, if the customer registers the warranty on www.gadjetuk.com/warranty. This warranty applies to all GadJet products purchased from our official website (gadjetuk.com) after 10/07/2023, or purchased from our authorised retailers where the product manual and package mention the warranty registration information. The customer is responsible for registering the warranty.
1.2. Our lifetime warranty covers manufacturing defects that occur throughout the expected life of the product. The expected life and shelf-life of each product varies depending on its nature and usage.
1.3. The warranty coverage includes, but is not limited to, the following GadJet products:
- USB cables (average expected life: 1.5 years)
- Power banks (average expected life: 2 years)
- Car chargers (average expected life: 2 years)
- Mains chargers (average expected life: 2 years)
- Wired earphones (average expected life: 2 years)
- Wireless earphones (average expected life: 2 years)
- Speakers (average expected life: 2 years)
- Phone holders (average expected life: 2 years)
1.4. The lifetime warranty is only valid for the original product and purchaser and requires proof registration of the warranty, which is emailed to the customer when the warranty is activated. See “Warranty Activation Process” for information on how to activate the warranty.
1.5. The lifetime warranty does not cover the following:
- Damage resulting from improper use, mishandling, or accidental drops.
- Normal wear and tear, including scratches and minor cosmetic damage.
- Damage caused by unauthorized modifications or repairs.
- Loss or theft of the product.
- Claims made after the end of the product’s expected life, as determined by GadJet.
1.6. Only the original product purchased is covered by the lifetime warranty – replacements are not covered.2
2. Warranty Activation Process
2.1. To activate your lifetime warranty, you must register your Gadjet product through the following link: https://www.gadjetuk.com/warranty/
2.2. During the registration process, you will be required to provide the following information:
- Full name
- Email address
- Product SKU and Batch number
- Purchase date
2.3. It is essential to complete the warranty registration within 90 days of your purchase to ensure your warranty coverage remains valid.
3. Warranty Claim Process
3.1. If you encounter a manufacturing defect covered by the lifetime warranty, please follow these steps to initiate a warranty claim:
A. Contact our Customer Support Team to inform them of the issue and provide the following information:
– Product model and batch number (if applicable)
– Warranty activation code
– Proof of purchase (receipt or order number)
– Detailed description of the issue
B. Our Customer Support Team will guide you through the warranty claim process and may request additional information or evidence, such as photographs or videos, to assess the issue.
C. Depending on the nature of the issue, our Customer Support Team may troubleshoot the problem remotely or request that you return the product for further inspection.
D. If the defect is confirmed to be covered by the lifetime warranty, we will provide further instructions on returning the product for repair, replacement, or refund.
3.2. The customer is responsible for shipping the product back to us, following the instructions provided by our Customer Support Team. We recommend using a reliable and traceable shipping method. The buyer will pay for the return postage.
3.3. Upon receiving the returned product, our technicians will inspect and evaluate the defect. If the defect is deemed to be covered by the lifetime warranty, we will proceed with one of the following options:
A. Repair: We will repair the product and return it to you at no additional cost.
B. Replacement: We will replace the product with a new or refurbished unit of the same or similar model, depending on availability and the specific case.
C. Refund: If a repair or replacement is not feasible, we will issue a refund for the purchase price of the product – but only if the product was purchased directly from our website.
4. Refunds for Items Purchased from Our Website
4.1. We can only accept refund requests for items purchased directly from our website.
4.2. If you wish to request a refund for an item purchased from our website, please follow these steps:
A. Contact our Customer Support Team within 30 days of receiving the product to initiate the refund process.
B. Provide the order number, product details, and reason for the refund.
C. Our Customer Support Team will guide you through the refund process and provide instructions on returning the product.
4.3. The following conditions must be met for a refund:
A. The refund request is made within the specified timeframe.
B. The product is unused, undamaged, and in its original packaging with all accessories and manuals intact.
C. The product passes our inspection upon return.
4.4. Once we receive the returned product and verify its eligibility for a refund, we will issue a refund using the original payment method, excluding any shipping charges. Refunds can take up
4.5. If the returned product does not meet the eligibility criteria, we reserve the right to deny the return / refund and send the product back to the customer at their expense.
5. Refunds for Items Purchased from Retail Stores
5.1. If you purchased an item from one of our authorized retail stores, refunds must be requested directly from the retail store where the purchase was made.
5.2. We do not process refunds for items purchased from retail stores.
5.3. If you want a refund for an item purchased from a retail store, please return the product to the retail store together with the original receipt. The retail store will handle the refund according to their own policies and procedures.
6. Replacement for Items Purchased from Retail Stores
6.1. If you need a replacement for a product purchased from a retail store, please return the item to the retail store with the original receipt. The retail store will assist you with the replacement according to their own policies and procedures.
6.2. If you cannot return the item to the retail store, get in touch with our customer service team and we will try our best to help you. Please mention the date of purchase, model number, a clear explanation of the reasons for returning, and pictures of videos demonstrating the issue.
7. Damaged or Defective Products
7.1. In the unlikely event that you receive a damaged or defective product, please contact our Customer Support Team within 5 days of receiving the product. We will provide assistance in resolving the issue promptly.
8.1. If you need to cancel an order, please contact our Customer Support Team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. However, if the order has already been shipped, the return process outlined in Section 2 should be followed.
9. Contact Us
9.1. If you have any questions or concerns regarding our Warranty, Refunds & Returns Policy, please contact our Customer Support Team: email@example.com
10. Policy Updates
10.1. We reserve the right to modify or update this Warranty, Refunds & Returns Policy at any time without prior notice. Please refer to the policy on our website for the most recent version.
For more information about our Warranty, Refunds & Returns procedures, read our Frequently Asked Questions.